TRAIT Emotional Intelligence and Internal Communication Satisfaction as Regressors of Work Engagement among Food Service Staff in Davao De ORO

Abstract

Employee work engagement contributes to the envisioned profitability and sustainability of an organization. However, employees' enthusiasm and dedication to their work declined due to increased workload. The study aimed to determine the influence of trait emotional intelligence, internal communication satisfaction, and work engagement.  This study employed a quantitative approach, with 200 food service staff in Davao de Oro as respondents, selected through simple random sampling. Mean, standard deviation, Pearson's r, and multiple regression were used to analyze and interpret the collected data. The results revealed that the level of trait emotional intelligence is manifested, the level of internal communication satisfaction is evident, and the status of work engagement is also evident. In addition, the results indicated a moderate positive relationship between trait emotional intelligence and work engagement, and a strong positive relationship between internal communication satisfaction and work engagement. Moreover, both trait emotional intelligence and internal communication satisfaction could significantly influence work engagement. Further, internal communication satisfaction could have a greater influence on work engagement. This indicates that these factors are vital for increasing food service staff's work engagement in Davao de Oro.  Furthermore, forty-two percent of the variation in work engagement could be attributed to the combined influence of these factors. Lastly, the result of this study conformed with Job Demand-Resource Theory, which suggests that job demands and job resources primarily shape employee well-being and performance.