KEEPING the Menu Together: How Trust Drives Productivity Through Retention in HomegrownRestaurants in Region XII

Abstract

This study determined the mediating effect of employee retention (ER) on the  relationship between organizational trust (OT) and organizational productivity (OP)  of restaurants in Region XII. This study employed a descriptive correlational research  design with mediation analysis. Stratified random sampling was used to select the  respondents. Adapted survey questionnaires, which had been pilot-tested and  content-validated, were used to collect data from 204 respondents. The data were  analyzed using the Mean, Pearson's r, Multiple Regression Analysis, and MedGraph,  with the Sobel z-test. The results uncovered that ER, OT, and OP were evident most  of the time. Furthermore, the study found a significant relationship between the  variables and substantial partial mediation of ER in the OT-OP relationship. The  partial mediation model indicates that ER is one of the reasons OT affects the OP of  restaurant employees in Region XII. The partial mediation effect indicates that while  trust directly influences productivity, its impact is significantly amplified when  employees are retained within the organization.