THE Influence Of Organizational Commitment Among Microfinance Institutions EMPLOYEES

Abstract

This descriptive-correlational study examined how emotional intelligence and organizational citizenship behavior (OCB) influence organizational commitment among employees of microfinance institutions in Davao de Oro, Philippines. Grounded in Social Exchange Theory, the study assessed the levels of emotional intelligence, OCB, and organizational commitment, and explored their interrelationships. A sample of 300 non-managerial employees was randomly selected, with data gathered through validated Likert-scale questionnaires measuring six components of emotional intelligence, four dimensions of OCB, and three types of organizational commitment. Results showed that employees exhibited very high emotional intelligence and OCB, as well as high organizational commitment. Pearson correlation analysis revealed significant positive associations among the variables, while regression analysis confirmed that both emotional intelligence and OCB are significant predictors of organizational commitment. These findings underscore the role of emotional and interpersonal competencies in strengthening employees’ attachment, loyalty, and responsibility to their organizations. By contextualizing these dynamics within the microfinance sector, the study offers practical insights for enhancing employee engagement, organizational development, and retention through emotionally intelligent, citizenship-oriented workplace cultures.